How can we do it better?

Clayton M. Christensen, Professor of Business Administration at Harvard Business School, in an article for CNN Politics.com wrote:

"Patients want correct diagnoses and effective therapies, but they also value accessibility, convenience, transparency, communication and their time and money -- none of which have been priorities of the traditional health care model."

And I would add that while we at the Kartini Clinic (for example) think we are "transparent,…